Web Administrator's Guide
Friday, December 06, 2013
Why am I getting I/O Error #2038 when uploading to My Files?
This error has to do with the way security is handled inside of the Adobe Flash Player browser plugin. There are multiple versions of the plug-in that behave differently depending on which browser you use (Internet Explorer, Firefox, Chrome, etc.). Our uploader uses the Flash plugin to make uploading multiple files at once possible. If the Flash Player is not installed on your computer, or your Flash browser plugin is disabled, you will only be able to upload one file at a time.
Our uploader is configured to bypass Adobe's internal security handling procedures (which is part of the reason this error occurs), however, from time to time updates to the Flash Player can apparently interfere with this. The fun part is that it doesn't affect everyone or every browser the same way, or even at all and unfortunately there is nothing we can do from our end when this occurs.
Here are some possible solutions: